This Privacy Policy describes how BigClash (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit bigclashcanada.com, register an account, deposit or withdraw funds, place bets, or otherwise interact with our online casino and sportsbook (the “Services”).
The Services are operated by NovaForge Ltd, the data controller responsible for your personal information. We are committed to protecting your privacy and handling your data in a lawful, fair and transparent way, in line with applicable data-protection laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where relevant, other applicable privacy legislation.
By using the Services, you acknowledge that you have read and understood how we handle your personal information. If you do not agree with this policy, please do not use the Services.
Who we are
BigClash is an online gaming brand operated by NovaForge Ltd, licensed and regulated by the Gaming Board of Anjouan (Union of Comoros) under Licence No. ALSI-152406028-FI2. For the purposes of data-protection law, NovaForge Ltd is the “controller” of the personal information collected through the Services.
Information we collect
We collect and process the following categories of personal information:
– Identity and account data: full name, username, password, date of birth, gender, nationality, and preferred language and currency.
– Contact data: email address, telephone number, residential address, and country/province of residence.
– Verification and compliance data (KYC/AML): government-issued identification (such as passport, driver’s licence or national ID), proof of address, proof of payment-method ownership, source-of-funds information, and any documentation we are required to obtain to meet our “Know Your Customer” (KYC) and Anti-Money Laundering (AML) obligations.
– Financial and transaction data: payment method details, deposits, withdrawals, bets and wagers placed, bonuses received, account balance, and transaction history. We do not store full card numbers; card payments are processed by our regulated payment providers.
– Gameplay and behavioural data: games played, betting activity, session duration, wins and losses, use of bonuses and promotions, and any responsible-gaming limits or self-exclusion settings you apply.
– Technical and device data: IP address, device type and identifiers, operating system, browser type, geolocation (to determine eligibility), login times, and cookie data.
– Communications data: records of your correspondence with our customer-support team, including live chat, email and any recorded calls, together with your marketing preferences.
How we collect your information
– Directly from you — when you register, verify your identity, deposit or withdraw, place bets, contact support, or take part in promotions.
– Automatically — when you use the Website, through cookies and similar technologies, server logs and device data.
– From third parties — such as identity-verification and fraud-prevention providers, payment processors, affiliate partners who refer you to us, and regulators or public databases where required for compliance.
How and why we use your information
– Providing the Services: creating and managing your account, enabling gameplay and betting, processing deposits and withdrawals.
– Verification and compliance: confirming your identity and age, meeting KYC, AML and licensing obligations, preventing underage gambling.
– Security and fraud prevention: detecting and preventing fraud, collusion, bonus abuse and unauthorised access.
– Responsible gaming: applying deposit, loss and session limits, cooling-off periods and self-exclusion; monitoring for signs of harmful play.
– Customer support: responding to your queries, complaints and requests.
– Marketing (where permitted): sending offers, bonuses and news you have agreed to receive; personalising promotions.
– Improving our Services: analysing usage, testing features, and enhancing performance and security.
– Legal obligations: complying with law, regulatory requests, tax rules and lawful requests from authorities.
Legal bases for processing
Where data-protection law requires a legal basis, we rely on one or more of the following:
– Performance of a contract — to provide the Services you have signed up for.
– Legal obligation — to comply with licensing, KYC, AML, and other legal requirements.
– Legitimate interests — to run and secure our business, prevent fraud, and improve our Services, provided these interests are not overridden by your rights.
– Consent — for optional activities such as marketing and non-essential cookies. You may withdraw consent at any time.
Sharing and disclosure
We do not sell your personal information. We may share it with the following categories of recipients, only as necessary:
– Service providers — payment processors, identity-verification and fraud-prevention providers, cloud and hosting providers, analytics and customer-support providers, acting on our instructions.
– Game providers — to enable the games and betting content on the Website.
– Group companies and partners — where relevant to operating the brand and Services.
– Regulators and authorities — including our licensing authority, and law-enforcement or tax authorities where we are legally required or permitted to disclose.
– Professional advisers — such as lawyers, auditors and insurers, where necessary.
– In connection with a business transaction — such as a merger, acquisition or restructuring, subject to appropriate safeguards.
All service providers are required to protect your data and use it only for the purposes we specify.
International data transfers
Because we operate internationally, your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including outside Canada. Where we transfer data internationally, we take reasonable steps to ensure it receives an adequate level of protection and that appropriate safeguards are in place, consistent with applicable law.
How long we keep your data
We keep your personal information only for as long as necessary for the purposes described in this policy. In particular, licensing, AML and financial-record obligations generally require us to retain account, transaction and verification records for a defined period after your account is closed (typically several years). When data is no longer required, we securely delete or anonymise it.
How we protect your data
We use appropriate technical and organisational measures to protect your personal information, including SSL/TLS encryption of data in transit, access controls, secure storage, and monitoring for unauthorised access. While no method of transmission or storage is completely secure, we work continuously to safeguard your information and maintain its confidentiality and integrity.
Your privacy rights
Subject to applicable law, you may have the right to: access the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your information, where we are not legally required to keep it; object to, or request restriction of, certain processing; withdraw consent where processing is based on consent; request a copy of certain data in a portable format; and lodge a complaint with a data-protection authority. In Canada, you may contact the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca if you have concerns about how we handle your data. To exercise any of your rights, contact us using the details below. We may need to verify your identity before responding, and certain rights may be limited by our legal and regulatory obligations.
Marketing communications
Where you have agreed, we may send you promotional messages by email, SMS or other channels. You can opt out at any time by using the unsubscribe link in our messages, adjusting your account preferences, or contacting support. Even if you opt out of marketing, we will still send you essential service and account-related messages.
Cookies and tracking
We use cookies and similar technologies to operate the Website, remember your preferences, analyse usage and support marketing. For full details and to manage your choices, please see our Cookie Policy.
Protecting minors
The Services are strictly for adults who are of legal gambling age in their province of residence. We do not knowingly collect personal information from anyone under the legal age, and we operate age-verification checks. If we learn that an underage person has registered, we will close the account and delete their data as required.
Automated decisions and profiling
We may use automated tools to help detect fraud, verify identity, assess risk, prevent money laundering, and identify signs of problem gambling. Where a decision producing legal or similarly significant effects is based solely on automated processing, you may, subject to applicable law, request human review of that decision.
Third-party links
The Website may contain links to third-party sites, including game providers and payment services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.
How to contact us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
– General support: [email protected]
– Data protection / privacy enquiries: [email protected]
BigClash is operated by NovaForge Ltd, licensed and regulated by the Gaming Board of Anjouan (Union of Comoros) under Licence No. ALSI-152406028-FI2. You must be of legal gambling age in your province of residence to use this Website. Please play responsibly.